Excellent knowledge base examples to get your Helpdesk right

Best sites for  knowledge base examples have been built on a comprehensive understanding of what their customers are looking for and how they can find it instantly. It would be pointless if your site has all the self-help information available and your customers are not able to find it.  These self-help portals are called as …

Excellent knowledge base examples to get your Helpdesk rightRead More »

Simple steps for writing a knowledge base article that reduces your support tickets

A knowledge base article is an informative writeup about the product or service that is provided, and it solves a related problem or it teaches how to properly use the products and its features. It is collectively kept in a system known as the knowledge base. The difference between a knowledge base article and other …

Simple steps for writing a knowledge base article that reduces your support ticketsRead More »

Helpie 1.6 – Wakanda

This release of Helpie ( v1.6 ) celebrates the technological advancement of Wakanda to be a force for good. This feature now makes it possible to edit all your Knowledge Base main page components with Elementor. Updates: Hero section – Shortcode, Widget, Elementor element Frontend Stats – Shortcode, Widget, Elementor element Category Listing: Shortcode, Widget, …

Helpie 1.6 – WakandaRead More »