Are you facing this issue where you are searching something which is already in your list of articles but still shows “No results found”?
It might be probably because the “Helpdesk search” page which is the search results page template would have been deleted by mistake.
How to check this?
Kindly go to Dashboard -> Pages and check whether there is a page called “Helpdesk search” in it. If not check the trash.
It should be in the trash page. Restore that page and your search should work fine.
If the issue still exists after that or the “Helpdesk search” could not be seen in the Trash, kindly contact us at firstname.lastname@example.org.