knowledge base

Excellent knowledge base examples to get your Helpdesk right

Best sites for  knowledge base examples have been built on a comprehensive understanding of what their customers are looking for and how they can find it instantly. It would be pointless if your site has all the self-help information available and your customers are not able to find it.  These self-help portals are called as …

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Simple steps for writing a knowledge base article that reduces your support tickets

A knowledge base article is an informative writeup about the product or service that is provided, and it solves a related problem or it teaches how to properly use the products and its features. It is collectively kept in a system known as the knowledge base. The difference between a knowledge base article and other …

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10 Outstanding WordPress Themes for your Knowledge Base [ REVIEW ]

Here’s a comprehensive review of WordPress themes for your Knowledge Base. You love Helpie WordPress Knowledge Base Plugin and want to use it for your Knowledge Base website, now which theme would you use to compliment your overall website’s purpose and Helpie’s features? If you haven’t previously heard about Helpie, Helpie is the most advanced Knowledge …

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