{"id":1196,"date":"2019-07-17T13:07:25","date_gmt":"2019-07-17T07:37:25","guid":{"rendered":"https:\/\/helpiewp.com\/docs\/?post_type=pauple_helpie&p=1196"},"modified":"2023-04-14T11:14:51","modified_gmt":"2023-04-14T05:44:51","slug":"getting-started-with-helpie-faq-plugin","status":"publish","type":"pauple_helpie","link":"https:\/\/helpiewp.com\/docs\/home\/getting-started-with-helpie-faq-plugin\/","title":{"rendered":"Getting Started"},"content":{"rendered":"

How to Install Helpie FAQ<\/strong><\/span><\/h4>\n
\n
Download the Helpie FAQ <\/strong>\u00a0plugin from here: Helpie FAQ<\/a>.<\/li>\n
Unzip the downloaded package.<\/li>\n
Upload the Helpie FAQ folder to the \/wp-content\/plugins\/ directory of your WordPress setup.<\/li>\n
Activate the plugin from the Plugins<\/strong> menu in the WordPress Admin<\/li>\n<\/ul>\n
(OR)<\/p>\n
\n
Download \u2018Helpie FAQ\u2019 plugin from here: Helpie FAQ<\/a>.<\/li>\n
Click on Plugins<\/strong>\u00a0menu option in the WordPress admin.<\/li>\n
Click on Add New<\/strong> option in plugins.<\/li>\n
Upload the Helpie FAQ<\/strong> plugin and Activate<\/strong>\u00a0it.<\/li>\n<\/ul>\nHow to add my FAQ and Display my FAQ on my site?<\/strong><\/span><\/h4>\nOnce you installed Helpie FAQ,<\/a> you can see a new post type created in your dashboard called Helpie FAQ<\/strong>.<\/p>\n
Select that and go to Add New<\/strong> option under that. You will be taken to a new editor where you can add a title for your FAQ and submit the answer in their content area.<\/p>\n
If you wanna assign it to a particular category, you can create a new category in the right-hand side under FAQ Categories<\/strong> and assign this FAQ to that particular category.<\/p>\n
Once you have added all the FAQ’s the same way, you might not want to display all the FAQ’s in your page or post.<\/p>\n
Using Helpie FAQ, you can display Faq on any of your page\/ posts using three different ways:<\/p>\n
\n
Using the Shortcode\/Shortcode builder.<\/li>\n
Using the Elementor page builder.<\/li>\n
Using Widgets.<\/li>\n<\/ul>\n
Using the Shortcode<\/strong>:<\/span><\/h4>\n
You can place the shortcode
Helpie FAQ<\/h3>
<\/div><\/form>
<\/ul><\/div><\/div><\/article><\/section> in the content area of any page you want to display the FAQ. You can also use our shortcode builder available on every page. Check this article<\/a> to know more about it.<\/p>\n
Adding FAQ using Shortcodes\/Shortcode builder<\/strong><\/span><\/h4>\n
With our latest update (v0.2), you could now use our Helpie shortcode builder to add shortcodes easily with a click of a button. When you add a new post or a page, you could see an option Add Helpie Shortcode<\/strong>\u00a0button near the Add Media option below the title section.<\/p>\n
When you select that, you will be asked to select a shortcode. Under that, select Helpie shortcode which will display the Helpie shortcode with all the filtering options available. You can modify anything you wish under it.<\/p>\n
You can also use the shortcode [ helpie_faq ] in the content area of any page you want, to display the FAQ. (without the spaces)<\/p>\n
\n
If you want to change the title in the FAQ, use the shortcode:
\n[ helpie_faq title=xxxx ] (without the spaces). You can give any title you wish.<\/li>\n<\/ul>\n
\n
If you want to display only certain categories, you can use the shortcode:
\n[ helpie_faq categories=xxxx ] (without the spaces) (Remember you should provide the category id here instead of the name. You can find the id of each category by hovering below the category name. Go to Helpie FAQ -> FAQ categories and just hover towards any category and you will see a big URL in the bottom and you can find a number in that which is the category id. Please check the screenshot below)<\/li>\n<\/ul>\n
$\"\"$ <\/p>\n
\n
If you want to change the theme of the faq, you can use the shortcode:
\n[ helpie_faq theme=light ] (without the spaces). You can either use the light theme or dark theme.<\/li>\n
If you want to set the toggle to ON or OFF, you can use the shortcode:
\n[ helpie_faq toggle=ON ] (without the spaces). You can set it to either On or Off.<\/li>\n<\/ul>\n
Using the Elementor page builder:<\/strong><\/span><\/h4>\n
\n
You can also display the Faq on any page using the free Elementor page builder.<\/li>\n
First, download and Install the Elementor page builder<\/strong> from WordPress.org. You can also get it here<\/a>.<\/li>\n
Go to any pages and you will see an option Edit with Elementor<\/strong>. Just select it and it will open the elementor builder on your page.<\/li>\n
Type Helpie FAQ<\/strong>\u00a0in the builder section in the left and drag it to the content area in the right.<\/li>\n
Once placed, you can see the FAQ arranged which you created.<\/li>\n
You can choose the title for Faq, choose which categories should be displayed, choose the theme either light or dark, toggle on\/off, open\/close the first item, and much more.<\/li>\n
You can also sort the faq by alphabetical or their publish date and even the updated date. You can either arrange it in ascending or descending order and set the limit of faq\u2019s to be displayed.<\/li>\n
You can also show\/hide the Live search using the elementor page builder.<\/li>\n<\/ul>\n
Using the Widgets:<\/strong><\/p>\n
You can also place the faq\u2019s using the widgets option in the dashboard -> Appearance -> Widgets. You will see the option Helpie FAQ<\/strong>. You can place it anywhere in the sidebar, footer or any area which your theme allows.<\/p>\n
Add FAQ via Guttenberg Block
\n<\/strong><\/span><\/h4>\n
You could now add Helpie FAQ Blocks using the Gutenberg editor, using the Helpie FAQ block<\/strong>. If you don’t see it when adding blocks, try searching it in the search box and you will see it.<\/p>\n
Once selected, the block will appear in the content area. In the right end, under the Block option, you will have options to modify the Title, theme, choose which categories to be displayed, set the toggle to on or off, set the open first FAQ item to on or off, show\/hide search, sort the faqs and much more.<\/p>\n
You will also have an option to include user submission if you are using the Pro Version.<\/p>\n
You could also modify the style of the title and content using the title settings and single-item settings in the block.<\/p>\n
Changelog<\/strong><\/span><\/h4>\n
1.9.4<\/strong><\/p>\n
Fix: General fixes<\/p>\n
1.9.3<\/strong><\/p>\n
Feature: Added option for set order to the FAQ Categories
\nFeature: The FAQ Categories now have options for sorting and arranging them by name, publish date, last edited date, articles count, and order.<\/p>\n
1.9.2<\/strong><\/p>\n
Fix: Adding unrelated content to the FAQ group<\/p>\n
1.9.1<\/strong><\/p>\n
Fix: Can search FAQ content with . (dot) in the search keyword
\nImprovements: FAQ Insights \u2013 Added search queries
\nFix: General fixes<\/p>\n
1.9<\/strong><\/p>\n
Pro: Questions and Answers for Woocommerce Products
\nFeature: Can add FAQ to the FAQ groups by selecting group options in FAQ add\/edit page
\nFeature: Can customize the FAQ group slug name
\nFix: Removed prefix from the heading in FAQ group archive page<\/p>\n
1.8.2<\/strong><\/p>\n
Fix: Media support added to the FAQ Group text editors
\nFix: Load the Woocommerce product categories to the Woocommerce Integration Page in FAQ settings
\nFix: Remove tags from FAQ schema
\nAdd excerpt notice to the FAQ Group edit page<\/p>\n
1.8.1<\/strong><\/p>\n
Feature: Added option for changing the \u201cAsk Question\u201d button text
\nImprovements: Remove logs<\/p>\n
1.8<\/strong><\/p>\n
Added helpie docs link under the Helpie Faq menus<\/p>\n
1.7.11<\/strong><\/p>\n
Improve FAQ-Group level settings.
\nFeature: Integrate top LMS plugins to add faqs in their lesson and course pages.<\/p>\n
1.7.10<\/strong><\/p>\n
Fix: Bever Builder Conflict with FAQ<\/p>\n
1.7.9<\/strong><\/p>\n
Tested with majore release version of WordPress 6.0
\nFix: General fixes<\/p>\n
1.7.8<\/strong><\/p>\n
Feature: Added FAQ-Group level settings.<\/p>\n
1.7.7<\/strong><\/p>\n
Security Fixes<\/p>\n
1.7.6<\/strong><\/p>\n
Fix: Latest version of Elementor conflict with Helpie FAQ<\/p>\n
1.7.5<\/strong><\/p>\n
Fix: Every FAQ item displays a copy of the complete FAQ instead of just displaying it\u2019s answer when elementor template is used<\/p>\n
1.7.4<\/strong><\/p>\n
Fix: Deleted Category is displayed as an empty box in the Front-end
\nFix: Adding HTML in FAQ titles is not working<\/p>\n
1.7.3.3<\/strong><\/p>\n
Fix: Loading the flush_rewrite_rules on every page
\nImprove Query Performance<\/p>\n
1.7.3.2<\/strong><\/p>\n
Remove Duplicates
\nFix: General fixes<\/p>\n
1.7.3.1<\/strong><\/p>\n
Fields Sanitization<\/p>\n
1.7.3<\/strong><\/p>\n
General bug fixes
\nAdded Sanitization to form fields<\/p>\n
1.7.2<\/strong><\/p>\n
Improvements: Re-organized the settings menu
\nFix: \u201cEdit with Elementor\u201d is not working in PHP 8.0
\nGeneral bug fixes<\/p>\n
1.7.1<\/strong><\/p>\n
Fix: FAQ Url Attribute should work with pagination<\/p>\n
1.7<\/strong><\/p>\n
Feature: FAQ Pagination.
\nFeature: Option to add Heading Tags to the Accordion Headers
\nFix: FAQ Schema does not work when the Category display mode has been selected<\/p>\n
1.6.12<\/strong><\/p>\n
Fix: Shrinks the text size after updating the WordPress v5.8
\nFix: Upload Media is not working when PHP 8.0 is used along with WP V5.8<\/p>\n
1.6.11<\/strong><\/p>\n
Fix: Fatal error when a plugin \u201cWP ULike\u201d is activated
\nFix: Style compatibility with Elementor plugin latest version.
\nFix: Remove All Logs from JS
\nOther general fixes and improvements<\/p>\n
1.6.10<\/strong><\/p>\n
Improvements: Added 7 day free trial to explore our premium features.
\nFix: Fixed License activation issues.<\/p>\n
1.6.9<\/strong><\/p>\n
Feature: Added custom Title icon option for FAQ\u2019s and FAQ categories.
\nFeature: Added post slug options for the FAQs URL attribute.<\/p>\n
1.6.8<\/strong><\/p>\n
Feature: Implemented \u201cRead More link\u201d in the accordion
\nFix: Not able to see more than 5 categories in the User submission categories dropdown
\nFix: User Submitted FAQ does not add in FAQ Groups.
\nEnhancement: Grouped FAQ General Settings.<\/p>\n
1.6.7<\/strong><\/p>\n
Improvements: Simplifying the display mode settings
\nFix: Add categories to the FAQ user submission form
\nFix: General fixes<\/p>\n
1.6.6<\/strong><\/p>\n
Fix: Display mode setting is not working for FAQ Groups.
\nFix: PHP version Compatibility Issue
\nImprovements: Assign categories to FAQ\u2019s in the FAQ Group page itself.<\/p>\n
1.6.4<\/strong><\/p>\n
Improvements: FAQ List Styles
\nFix: Used the internal Font-Awesome lib instead of calling CDN.
\nFix: Load the Font-Awesome lib only when the custom toggle icons are used.<\/p>\n
1.6.3<\/strong><\/p>\n
Fix: Extra paragraph tags are added for faq groups
\nFix: The First FAQ is always displayed in a single line (even when they are added as separate paragraphs) for FAQ groups.
\nFix: FAQ\u2019s are displayed in a single line (even when they are added as separate paragraphs) when the Elementor plugin is active.
\nFeature: Not able to see newly added FAQ in the default FAQ page.<\/p>\n
1.6.2<\/strong><\/p>\n
Improvements: Default FAQ Styles
\nFeature: Option added for Customizing the FAQ Accordion border.<\/p>\n
1.6.1<\/strong><\/p>\n
Fix: PHP version Compatibility Issue<\/p>\n
1.6<\/strong><\/p>\n
Fix: Restoring a FAQ Item from the trash does not sit back to it\u2019s particular faq group
\nFix: Updating the .pot file
\nFix: Redirecting to valid support forum link
\nFix: General Fixes<\/p>\n
1.5.5<\/strong><\/p>\n
Fix: console log error while using FAQs search
\nFeature: New premium style fields are added.<\/p>\n
1.5.4<\/strong><\/p>\n
Fix: Search not showing by default (need to save settings)
\nFix: FAQ In-line search field should take dark theme colors
\nFeature: Implemented post-tags for creating and editing faqs
\nFeature: Search brings a FAQs by tags
\nImprovements: For searching FAQs<\/p>\n
1.5.3<\/strong><\/p>\n
Fix: Switch off the default faq limit in settings
\nFix: User engagement mode displays zero faqs when Insights have no value
\nFix: Global search should not bring faq post type results
\nEnhancement: Added a string for empty faq results
\nFix: Console log shows errors if the search query includes any spaces
\nFix: Faq search filters only the first word in a sentence
\nFix: Empty string in the search bar throws a console error
\nFix: Clearing the string in the search box should bring back all faq\u2019s again.<\/p>\n
1.5.2<\/strong><\/p>\n
Fix: Create FAQs using FAQ group is not getting added if Yoast seo plugin is active<\/p>\n
1.5.1<\/strong><\/p>\n
Improvements: Helpie FAQ walkthrough steps updated.<\/p>\n
1.5<\/strong><\/p>\n
Feature: Added Custom Option for changing the accordion header and body background and their font styles and colors.
\nImprovements: Removed \u201cDisplay Categories Options\u201d<\/p>\n
1.4.4<\/strong><\/p>\n
Enhancement: Option to change header tag for FAQ title.
\nImprovements: Refactored the accordions code structure.<\/p>\n
1.4.3<\/strong><\/p>\n
Fix: FAQ Groups UI Changes<\/p>\n
1.4.2<\/strong><\/p>\n
Enhancement: Generating Rich Snippet FAQ Schema without duplicates.
\nFix: Duplicate FAQ page error in Schema when Elementor Template is used for that page.
\nFix: Non Arrays Causing PHP Warning and Error Exception, when re-arranging the Helpie-Faq Submenu\u2019s in wordpress admin dashboard.
\nFix: The search filter should bring only the particular faq searched for and the category title it belongs to. It should not bring the category titles of FAQ\u2019s not searched for.<\/p>\n
1.4.1<\/strong><\/p>\n
Enhancement: Implemented Latest Version of freemius wordpress-sdk.
\nFix: Anchor link added in generating FAQ Schema Snippets.
\nFix: FAQ Group Title added in FAQ Shortcode.
\nFix: Duplicate FAQ page error in Schema when Fixed-TOC plugin is used.
\nImprovements: Helpie FAQ activating after rendering the FAQ Groups, and storing the default FAQ Group Contents.<\/p>\n
1.4<\/strong><\/p>\n
New Feature: Added FAQ Groups. Bulk Option to adding FAQ Posts.
\nNew Feature: Custom Helpie FAQ Toggle Icons.<\/p>\n
1.3.1<\/strong><\/p>\n
Fix: Categories Filter Shown in FAQ Shortcode Builder.
\nFix: FAQ Schema Rich Snippets Generated for Creating Dynamic FAQs.
\nImproved: Generating Rich Snippet FAQ Schema.<\/p>\n
1.3<\/strong><\/p>\n
New Feature: Add New FAQ Display Option. List all FAQs Without Toggle Option.
\nNew Feature: Added Custom FAQ slug.
\nFix: Sorting Options its working for categories.
\nFix: In Mozilla Firefox, When clicking FAQ Toggle doesn\u2019t take us back to the top of the page<\/p>\n
1.2<\/strong><\/p>\n
New Premium Feature: Add FAQ to all products\/Product category in WooCommerce
\nNew Feature: Add New FAQ Widget Option to filter Product FAQs only
\nFix: JS Click events Working On User Submission<\/p>\n
1.1<\/strong><\/p>\n
New Feature: Dynamically Add FAQ Items using Elementor
\nFix: Refactoring FAQ while activating Free plan to Premium Plan
\nFix: Implement FAQ Shortcode Builder
\nFix: Notice Error undefined index while generating FAQ Schema
\nFix: Remove H1 Tag while User submission success message
\nFix: Remove All Logs<\/p>\n
= 1.0 =
\nEnhancement: Shows Premium plans options to free users
\nNew Feature: FAQ Structured data https:\/\/developers.google.com\/search\/docs\/data-types\/faqpage
\nNew Option: Open All FAQs By Default<\/p>\n
= 0.9 =
\nFix: Anchor link to specific faq in same or different page
\nFix: Duplicate CSS Style sheets has been rendered<\/p>\n
= 0.8.4 =
\nFix: issue where clicking on the FAQ item title, does not expand the content<\/p>\n
= 0.8.2 =
\nFix: issue with activation v0.8.1<\/p>\n
= 0.8.1 =
\nFix: Helpie FAQ is broken in Woocommerce Tab
\nFix: Rendering of WordPress Jetpack Slideslow Block not working
\nFix: Enable WPAutoP setting does not work<\/p>\n
= 0.8 =
\nFix : Search filter, WooCommerce FAQ tab brings empty category titles
\nFix : Categories=all does not work
\nFix : By default the display Mode is set to Category Accordion
\nFix : Display mode Simple acordion by Category and Category accordion not working for KB categories and Woocommerce Products
\nFix : Helpie FAQ is broken in Woocommerce Tab in some Themes
\nFix : Disable return on search, as it reloads page
\nFix : Shortcode Builder issue<\/p>\n
= 0.7.9 =
\nFix : User submission notification mail not sent in Gutenberg editor<\/p>\n
= 0.7.8 =
\nFix Compatibility issue with HelpieKB v1.9.1.8<\/p>\n
= 0.7.7 =
\nFix: Wrong file uploaded<\/p>\n
= 0.7.6 =
\nFix: When nothing is found on search, it should display “No search found”
\nFix: Fatal error while activating with a SEO plugin
\nFix: Error message with helpie_faq_submission_get_logged_email
\nEnhancement: Upgrade Page add features<\/p>\n
= 0.7.5 =
\nFix: sizeof() Warning in Elementor Widget
\nFix: Changed default ‘display_mode’ setting from Category Category to Simple Accordion
\nNew Option: Enable \/ Disable wpautop<\/p>\n
= 0.7.4 =
\nNew Feature: Sort by “menu_order” option. Can be used with https:\/\/wordpress.org\/plugins\/intuitive-custom-post-order\/
\nFix: Search icon not displayed for some<\/p>\n
= 0.7.3 =
\nFix: Fatal Error with Helpie KB – v1.8.1 and below<\/p>\n
= 0.7.2 =
\nFix: Updated Compatibility with Helpie KB<\/p>\n
= 0.7.1 =
\nFix: Freemius security issue<\/p>\n
= 0.7 =
\n* FAQ Insights [PRO]
\n* Fix: Search by content case-sensitivity issue
\n* Other general fixes and improvements<\/p>\n
= 0.6.1 =
\n* Search FAQ by Content<\/p>\n
= 0.6 =
\n* Auto-ordering based on user engagement [PRO]
\n* Display Categories \/ Accordion for FAQ Categories<\/p>\n
= 0.5 =
\n* Compatible with WordPress 5.0
\n* Fix: Gutenberg Block issue in WordPress 5.0
\n* Other fixes<\/p>\n
= 0.4 =
\n* Joyride Tutorial to help new users get started with Helpie FAQ
\n* New Admin notice
\n* Faq Page
\n* Demo Getting Started Content<\/p>\n
= 0.3 =
\n* New Feature: Gutenberg Block
\n* Minor Fixes<\/p>\n
= 0.2 =
\n* New Premium Feature: User Submission with Notification
\n* New Feature : FAQ ShortCode Builder
\n* Fix: Category, Products and KB-Category Filtering
\n* General Bug Fixes<\/p>\n
= 0.1 =
\n* Basic WooCommerce Integration
\n* Basic Helpie KB Integration
\n* Elementor Page builder Support
\n* FAQ Shortcode and Widget
\n* Sorting, filtering, limit, order and options
\n* Inline FAQ search
\n* Light and Dark Themes
\n* Accordion UI
\n* German, French translation ready<\/p>\n
<\/p>\n","protected":false},"excerpt":{"rendered":"
How to Install Helpie FAQ Download the Helpie FAQ \u00a0plugin from here: Helpie FAQ. Unzip the downloaded package. Upload the Helpie FAQ folder to the \/wp-content\/plugins\/ directory of your WordPress setup. Activate the plugin from the Plugins menu in the WordPress Admin (OR) Download \u2018Helpie FAQ\u2019 plugin from here: Helpie FAQ. Click on Plugins\u00a0menu option …<\/p>\n
Getting Started<\/span> Read More »<\/a><\/p>\n","protected":false},"author":63,"featured_media":0,"menu_order":1,"comment_status":"open","ping_status":"closed","template":"","format":"standard","meta":{"site-sidebar-layout":"default","site-content-layout":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","theme-transparent-header-meta":"default","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","footnotes":""},"helpdesk_category":[49],"helpie_tag":[],"helpie_add_tag":[],"helpie_up_tag":[],"class_list":["post-1196","pauple_helpie","type-pauple_helpie","status-publish","format-standard","hentry","helpdesk_category-helpiefaq"],"_links":{"self":[{"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/pauple_helpie\/1196","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/pauple_helpie"}],"about":[{"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/types\/pauple_helpie"}],"author":[{"embeddable":true,"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/users\/63"}],"replies":[{"embeddable":true,"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/comments?post=1196"}],"version-history":[{"count":7,"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/pauple_helpie\/1196\/revisions"}],"predecessor-version":[{"id":1723,"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/pauple_helpie\/1196\/revisions\/1723"}],"wp:attachment":[{"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/media?parent=1196"}],"wp:term":[{"taxonomy":"helpdesk_category","embeddable":true,"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/helpdesk_category?post=1196"},{"taxonomy":"helpie_tag","embeddable":true,"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/helpie_tag?post=1196"},{"taxonomy":"helpie_add_tag","embeddable":true,"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/helpie_add_tag?post=1196"},{"taxonomy":"helpie_up_tag","embeddable":true,"href":"https:\/\/helpiewp.com\/docs\/wp-json\/wp\/v2\/helpie_up_tag?post=1196"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}