Create an effective WooCommerce questions and answers section on your product page? Do you want to provide options for your customers to easily write their questions? Do you want your customers to be able to easily find answers to their questions and buy without hesitation?
How Questions and Answers Section Helps eCommerce Business?
A Pew Research Center survey found that being able to ask questions is important for 83% of U.S. adults when buying something they haven’t bought before. A lot of them don’t want to call up to get answers; they would want to find answers by themselves. This is where an questions and answers section on a product page becomes very useful.
According to a case study by Kiva.org,
Adding Questions and Answers section on eCommerce product pages increases in conversions by 11.5%.
This a very significant increase conversions considering the fact that traffic is not easy to generate.
- By removing any doubts that may arise during the purchasing process directly from product pages, you will increase your sales and decrease the number of abandoned carts.
- You will reduce return and refund requests by providing more information about the product and providing a clear overview to your users.
See how to create a free eCommerce with WooCommerce in just 5 minutes
WooCommerce Questions and Answers and FAQs for Products
When you have a well-structured WooCommerce questions and answers section will improve user-experience and reduce customer care work.
Generally WooCommerce product pages comes with several tabs such as Description, Additional Info, Reviews, etc,. We need to add another tab in the product page to add a Question and Answers section. If you have coding skills, you can add some code snippets and do this work.
The WooCommerce questions and answers tab can also be called as WooCommerce FAQ tab or WooCommerce Ask A Question tab.
If you don’t have any coding skills, you don’t have to worry because there is a WooCommerce questions and answers plugin, called Helpie FAQ plugin which allows you to add a WooCommerce FAQ tab on your product pages.
Helpie FAQ – WooCommerce Questions and Answers Plugin
Helpie FAQ plugin is a free plugin which was launched recently on WordPress.org. Helpie FAQ is a tool to easily build a powerful WooCommerce questions and answers section in your product pages. With Helpie FAQ answering customers common questions has become very easy. It has seamless WooCommerce integrations with which you can create an FAQ tab for individual WooCommerce products.
You can add the WooCommerce product questions using the WooCommerce product Categories and Tags and use these categories and tags to sort the FAQs to be displayed. You can also choose to hide or show FAQ tab on the individual products page.
Helpie FAQ plugin also allows the customers to ask questions about each product in your store and admins can respond, update, or delete their answers as well as add new questions from the backend product page.
How to add a WooCommerce FAQ Tab to Product pages?
You can download Helpie FAQ plugin from our website or from the backend of your WordPress website. Then you have to activate the plugin.
After activating you can find Helpie FAQ menu on your WordPress dashboard. Here you can find an “Add New” button, click it and add the title and contents of your FAQ.
Then choose the specific WooCommerce “Product” or “Category” on which you want this FAQ to be shown. Then add specific Tag to the FAQ on the “Add Tag” option.
After filling all the information, click the “Publish” button. Your FAQ will be published on the specific WooCommerce product which you have chosen.
If you want some more clarification. Click this link to see the video tutorial on youtube.
Helpie FAQ comes with a live search option which will be displayed along with the FAQ section. You can choose to show / hide the search bar. You can also limit the number of FAQs to be displayed on the product pages.
WooCommerce Question and Answers in Helpie FAQ Pro:
In the premium version of Helpie FAQ plugin, you can create a FAQ once and display in all the WooCommerce product page or display on all product pages in the same product category.
This feature is useful for people who have similar products with the same FAQs. It is very helpful if you have hundreds of products and you don’t have to add questions and answers to each product individually.
Auto Ordering of FAQs
FAQs auto ordering is a feature on Helpie FAQ Pro which is very useful and effective in answering your customers questions. When there are many FAQs, it is harder for Customers to search and find the question they have in mind. Helpie FAQ Pro orders the FAQs based on the number of opens an Accordion has and this helps to find the most useful FAQ which will give the best answer to your customer.
Advantages Of Helpie FAQ Plugin.
1. Many WooCommerce stores do not an FAQ tab on product pages. The reason is, they find it difficult to add and manage FAQs on individual products when you have hundreds and thousands of products on your store. But with Helpie FAQs you can manage any number of products because you can integrate it with categories and tags of WooCommerce and manage FAQs centrally on the backend and not on individual product pages.
2. It’s free, so you don’t need to pay 20-50$ every year.
3. You have good support with HelpieWP’s support team working to fix any bugs and issues. Our team wants to improve Helpie FAQ to meet customers needs, so the feedback and feature request we get is seriously handled.
4. Helpie FAQ plugin can be integrated with Helpie Knowledge base plugin so that you can connect your WooCommerce products and FAQs with the respective knowledge base articles.
Benefits of Product Questions & Answers for WooCommerce
- You will have a qualitative tool to find the questions that your customers frequently ask, as well as the features that they primarily look for on each product and information that should be highlighted.
- You can directly reply to customer questions on the WooCommerce product questions.
- You can also encourage your customers to personally actively participate in your WooCommerce store by giving them a chance to reply to other customers’ questions, on the products they have purchased (like on Amazon).
Other Useful Functions of Helpie FAQ
Elementor Integration – Helpie FAQ can be integrated with Elementor page builder so that you can use the FAQ widget as an element on Elementor and you can change the spacing, styling, background colors and everything just by using Elementor. When you combine WooCommerce and Elementor, you can build a great FAQ section.
Display Anywhere – You just need to create the FAQs once, and then you can display them with on any page, on a WooCommerce product, or even in your sidebar. You can create an FAQ section anywhere inserting a simple shortcode into your content or a widget.
Searchable – Using the live search option of Helpie FAQ users can easily search through your questions and answers. You can choose to enable / disable the search bar on any page.
Looks and Visibility – The FAQs are displayed in the form of Accordions, and it has a Light and Dark theme styling options which gives good looks to the FAQ section.
Limit the Display – You can limit the number of FAQs which you want to display on your page.
Checkout the features of our Helpie FAQ free plugin on the product page
Read this article to learn how to create FAQs that actually leads to conversion.
