Do you want a frequently asked questions template to create an FAQ section on your website? Are you looking for a good FAQ page design template and FAQ examples to get ideas for your site? Do you need a FAQ page template or an FAQ document template to build your FAQ page? We will cover everything about FAQs in this article.
FAQ stands for Frequently Asked Questions which is the list of questions and answers intended to help people understand a particular subject. Usually, you can find them on websites having FAQ pages.
Tip: You can also create a full customer help article knowledge base with WordPress, along with the FAQ page.
What Is A FAQ Page?
The FAQ page is an important page on a website that has a collection of most valuable information about your products and services that your customers ask repeatedly.
What is the purpose of a FAQ?
The main purpose of a FAQ page is to give the best answers for the most common and repeated questions which your customers ask about your product and services. It is the go-to page for finding answers to specific questions about your products or business operations.
Why is FAQ important?
A FAQ page is an essential and a must-have page for any type of websites.
The FAQ page is the 2nd most visited page that your potential customers go to after seeing your Home or Services pages.
An effective FAQ page can educate, inform, and guide the user towards the intended end goal, which could be booking your service or purchasing your product.
How do I write a good FAQ page?
Follow the steps below to write effective FAQs with the best FAQ questions and answers.
- Find your customer’s most nagging questions which need immediate answers.
- Make a list of the questions and prioritize the questions based on the most searched or most asked questions.
- Answer the questions with short and precise answers, with a simple language.
- Organize the FAQs into various categories and arrange them in a way that they have a flow.
- If possible, provide a search bar so that your customers can search for the answer.
What are the benefits of a FAQ page?
- Improve customer service by answering the customer’s most nagging questions.
- Save time for your customer, especially for people who have a short attention span.
- Enhance your search engine visibility so that people can easily find you.
- Earn your customer’s trust by demonstrating product expertise.
- Prevent product returns and customer complaints.
How do I create a FAQ?
To create an FAQ page or FAQ section on your website, you need to have a FAQ template. Usually, FAQs are designed in a collapsible form called Accordions, which can be open and closed with a click.
If you have a WordPress website, you can easily create beautiful FAQ pages because it has so many FAQ templates. We will see how to create FAQ pages on a WordPress website in this article.
Simple and Free FAQs Template
If you have a WordPress website it is very easy to create FAQ pages and sections in collapsible content form. In WordPress there is a Helpie FAQ plugin contains FAQ templates with which you can create the best FAQ pages. Since it works on a WordPress website it is also called a FAQ website template.
See this article to install Helpie FAQ on your WordPress website. Helpie FAQ has built-in templates with which you can create 3 types of FAQs. There are,
FAQ Page Design
There are several ideas for FAQ pages. The most common things are Accordions and Toggle options that allow the FAQs to be open and close in collapsible form when click and Search bar to search for answers. The necessary features of FAQ page design are supplied by Helpie FAQ. If you want to create details topics and FAQ article then you can get the Helpie KB that works with Helpie FAQ. You can write short answers and link them to elaborate answers. That makes it the best FAQ page design.
The Accordion FAQ is a simple open and close collapsible FAQs. You can display them categorically and sort them based on the highest user-engagement so that your customers find the best FAQs quickly.
Accordion with Media
Helpie FAQ supports many types of content, including media content. You can display images, GIFs, and Videos on your FAQ pages opening when clicked as Accordions. Adding graphic contents like images and videos can be very useful for customers to understand what you are trying to say. You could add product demo images or “How-to” videos on FAQs.
Toggle FAQ Template
Helpie FAQ also gives you the Toggle FAQ option that is, when one Accordion is closed when the other is opened. You can use this option to make sure that only one FAQ which the customer is reading is left open.
Create Your Own FAQ Template
If the options of Helpie FAQ plugin is not enough for you, you can create a FAQ template yourself. Helpie FAQ plugin can be integrated with the Elementor page builder which allows you to create your own FAQ template from scratch. See this article to create your FAQ template.
What is a FAQ website Template?
An FAQ website that contains all the customer support related content. It could be a separate domain or a sub-domain of a website. It is much more than a single FAQ page. FAQ website usually contains all the customer help articles arranged in a systematic manner with some fast search options. You can think of an FAQ website as a site where customers can scroll through various FAQ topics.
You can create an effective FAQ website with the Helpie Knowledge Base plugin which is the best WordPress knowledge base plugin. If you want more you can combine both Helpie FAQ and Knowledge base plugins to have both FAQ page and knowledge base articles.
Difference between FAQs and Knowledge Base Templates
FAQs are short and precise answers, which aim to give the best answers quickly with little words. In an FAQ template, the questions will be listed one by one.
Knowledge base articles are answers which aim to give elaborate step by step answers to guide the customers on every level. If the FAQ format is scrolling through various topics then it is a knowledge base. You can find the best knowldege base article template here.
You can combine both by writing short and precise FAQ answers on the FAQ page and linking them to their respective knowledge base content. By doing this, customers benefit by getting both short and elaborate answers.
You can see here the examples of best customer self-help FAQ knowledge templates .
FAQ Page Templates
If you are looking for FAQ page templates, you can find them on the Helpie demo sites. When you are using both the Helpie Knowledge base and Helpie FAQ plugin, you can easily import the sites with just 1-click, so that you have a ready-made FAQ website on your hand. You also use the Helpie FAQ demo sites as free FAQ Document templates.
We give you some of the best FAQ pages on the internet as a sample for you, so that you can use as FAQ example templates to create your own.
1. YouTube FAQ page
It is one of the best FAQ pages that I’ve seen with a simple and minimal FAQ page design with Accordion and a FAQ search bar.
2. Nintendo FAQ Page
Nintendo FAQ page has minimum design elements and has simple FAQ accordions. But it is this list because they’re identified and answers only the important. repeated and most nagging questions of the customer. You can use this page as an FAQ questions template.
3. WorldFirst FAQ Page
The WorldFirst FAQ page has categorically separated FAQ questions and provides them in tabs so that you can directly go to the FAQ tab of your choice and find answers quickly.
All of these FAQ page desgins can be created with Helpie FAQ.
FAQs are very important for Ecommerce business. When you have an Ecommerce website, you would know that customers will have some doubts and questions about individual products and cannot make the purchase unless their questions are cleared. When you have Ecommerce FAQs that are a general FAQ page about your business operations and a product FAQ section to answer product-specific questions would greatly help your ecommerce business.
It’s very easy to create an eCommerce site with WordPress, you can even create one for free.
Ecommerce FAQ Examples
If you have a FAQ section on your product page, it will be very useful for people to make the purchase decision. Even if you have a well-written description and accurate images, customers will still have some doubts about what you are offering.
Most of the time, these kinds of customers’ questions are common or similar. So if you use an FAQ template on your product page to create product FAQs your customers will certainly benefit from it. Especially if your customers can ask the questions it would be very useful. It will also reduce your support load.
You can see this in all of the famous ecommerce websites like Amazon, Walmart, BestBuy, Target, etc., There is a StarCat Reviews plugin to create a professional customer review system for your eCommerce site like you would see in these famous ecommerce websites.
1. Amazon Product FAQs
You can see that customers can easily add their questions on the product page itself and can be answered by both the seller and by other customers who have bought the products.
2. Target FAQs
Target’s product FAQs section allows a customer question to have multiple answers and other customers can add their answers and upvote the answers they like.
3. Walmart FAQs page
Walmart has a simple customer and answers section to answers FAQs of customers. They have an accordion display for each FAQ.
4. BestBuy FAQ page
Ecommerce FAQs Templates
If you have a WordPress Ecommerce site created using WooCommerce plugin you can easily create FAQ sections on your product pages. There is a Helpie FAQ plugin with FAQ templates for WooCommerce products. See this article to create an Ecommerce FAQs like in the example shown above.
With Helpie FAQ, you can also give a chance for your customers to submit questions directly from your FAQ section, which makes it very easy for you to provide customer support. Answer the matter once, and others can see and benefit from it.
What do you think of Helpie FAQ? Which FAQ template are you using? Do you think it needs more? Tell us in the comments section.