Helpdesk

Agile CRM – Everything You Need to Know in 2020

No matter what industry you belong to, having strong relationships with customers is crucial for any business. These relationships form the foundation of a stable, successful business. However, maintaining the relationship is a tough nut to crack. It is where CRM software comes into action. What does CRM stand for? If you’re looking for Agile …

Agile CRM – Everything You Need to Know in 2020 Read More »

The Most Underrated Customer Service Skills Your Business Needs

One of the core ambitions of a modern brand is to win lasting customer loyalty because it’s more important than ever before. The reason? Incredible levels of choice. Consumers today are inundated with options regarding the products they buy and the services they pay for. If you aim to get ahead through something like pricing, …

The Most Underrated Customer Service Skills Your Business Needs Read More »

Extending the functions of HelpieKB using Complementary plugins – Part 2

In part -1, we saw how the functions of HelpieKB could be extended using some of the Complementary plugins. Here are some plugins to enhance the capabilities of HelpieKB more than you could imagine. USER ROLE EDITOR Some users have come up with this question that they want to have my own user roles to …

Extending the functions of HelpieKB using Complementary plugins – Part 2 Read More »

It All Comes Down to Your Customer Service Philosophy

What does customer service philosophy mean? Before we could answer that we need to understand what customer service is? In simple words, customer service is serving the customers with their needs like inquiry, complaints or feedback and in some cases helping the customer in using the product to its best potential. What then is Customer …

It All Comes Down to Your Customer Service Philosophy Read More »

FAQ Templates for Creating a Killer FAQ Page

FAQ Definition: FAQ stands for Frequently Asked Questions which is the list of questions and answers intended to help people understand a particular subject. Usually, you can find them on websites having FAQ pages. Tip: You can also create a full customer help article knowledge base with WordPress, alsong with the FAQ page. What Is …

FAQ Templates for Creating a Killer FAQ Page Read More »

Best WordPress Forum & bbPress Themes – 2020

You could have seen many online forums and discussion website like Reddit, 4Chan, Stackoverflow, Quora, etc., In fact, some of them have become a part of our everyday life. Did you know that with WordPress, you can create an online forum by yourself? You can use the WordPress Forum Themes mentioned below to create your …

Best WordPress Forum & bbPress Themes – 2020 Read More »

Best WordPress Accordion Plugins (Free & Paid) – 2020

Are you looking for the best WordPress accordion plugins? Accordions are a good way to display some valuable content in a collapsible form. In WordPress, this technique is used to display various types of content. You can create accordions without plugins, but why do for coding when you have some excellent tools at your hand. …

Best WordPress Accordion Plugins (Free & Paid) – 2020 Read More »

How to Write A User Manual – Practical Instructions

A User Manual is an important product documentation tool that helps a user to understand any system in general. It details the step by step procedure to make the end-user perform a task with the product and also helps with approach and usability it. User Manual is also called a User Guide or an Instruction …

How to Write A User Manual – Practical Instructions Read More »